About

Customer Services

Customer Services

 

Uwe Koetter offers a comprehensive solution to your jewellery needs:

 

Complimentary cleaning and polishing

 

When you have something you treasure, you want to keep it looking as good as new.  We offer complimentary cleaning and polishing service to our clients to ensure your jewellery looks as bright and exquisite as the day you bought it.  Please contact us for more information.

 

Rhodium Plating

 

The description “white gold” is something of a misnomer. Gold is yellow in colour and is treated to produce what is called white gold through an electroplating process using Rhodium. Rhodium in turn is a precious metal and a member of the platinum family. The electroplating process bonds Rhodium to the precious metal, most often yellow gold to create white gold which is similar in appearance to platinum.

 

This thin layer of plating will eventually wear away.  Evidence of the plating wearing away is found in the look of the piece; the area without the plating will show the yellowish colour of the original precious metal.   When you notice this change, please contact one of our sales staff at Uwe Koetter and we will gladly re-plate your jewellery at a nominal cost.

 

Remodelling

 

Our award winning designers would love to help you transform an old treasured piece of jewellery into a new piece that you will love for years to come. During your obligation-free design appointment, we will discuss in detail that you would like to create to suit your taste and requirements. Once the design phase is complete, we will handcraft the piece for you to ensure that it meets our high standards of quality.  Please contact one of our sales staff for more information.

 

Repairs and resizing

 

Over time any jewellery piece will require a little love, care and attention to restore its original beauty.  We will examine your jewellery and provide you with an obligation free quotation of the costs involved in repairing or restoring the item.

 

 Perhaps you have a family heirloom or an antique ring you have inherited and you would like it resized to fit you. Or maybe your ring size has changed over the years. Whatever the reason, we can easily adjust your ring’s size up or down to make it bigger or smaller to fit you.  You can trust us to look after your ring and return it to you perfectly resized.  Please contact one of our sales staff for more information.